Shipping policy

Shipping Policy

Processing Time Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking once your order ships.

Shipping Times

• Standard Shipping: 5–10 business days, but orders may arrive sooner.
  

Delivery times are estimates and may vary due to carrier delays or high-volume periods.

Shipping Rates We currently offer free shipping on all orders.

Order Tracking Once your order ships, you'll receive a tracking number via email. Allow 24–48 hours for tracking to update.

Lost or Stolen Packages JoVille Beauty is not responsible for lost or stolen packages after carrier confirmation of delivery. Please contact your local carrier or file a claim directly with them.

Damaged or Missing Items If your order arrives damaged or items are missing, please contact us within 7 days of delivery at [your email] with your order number and photos. We'll make it right in accordance with our [Return & Refund Policy].

Returns & Exchanges For information on returning an item or requesting a refund, please visit our Return & Refund Policy.

Questions? Email us at info@jovillebeauty.com and we'll be happy to help.