Refund policy
We want you to love every JoVille Beauty product! If you're not completely satisfied, we're here to help.
Returns We accept returns within 30 days of delivery. Items must be unused, unopened, and in their original packaging. Due to hygiene reasons, we cannot accept returns on opened or used beauty products.
Return Shipping
- Orders under $15 — No return needed. Contact us and we'll issue a full refund.
- Orders over $15 — Customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Refunds Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are processed to your original payment method within 5–7 business days.
Exchanges We only replace items if they are defective, damaged, or you received the wrong item. If you need an exchange, email us at info@jovillebeauty.com within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement at no additional cost.
If you'd like a different shade or product, we recommend returning the original item (if eligible) and placing a new order.
Damaged or Defective Items Contact us within 7 days of delivery with a photo of the damage. We'll send a replacement or issue a full refund at no cost to you.
Non-Returnable Items
- Opened or used beauty products
- Sale or clearance items
- Gift cards
How to Start a Return Email us at info@jovillebeauty.com with your order number and reason for return. We'll respond within 1–2 business days.